When the terms and conditions applyr
These Terms and Conditions shall govern the relationship between Client and Serengeti One Safaris (Travel Agent: Serengeti One Safaris; further- “the Company”) and apply in the following situations:
When booking a trip with us directly or through one of our partners, which include various travel agencies and marketplaces, both sides automatically agree to be bound by these Terms and Conditions.
Please note that these Terms and Conditions stipulate the rights and responsibilities that you have while booking and taking part in our tours in Tanzania.
Our warranties and representations
We warrant and represent that:
We have all the necessary licenses and permits to organize and climbing expeditions and wildlife safaris in the United Republic of Tanzania;
We possess relevant expertise and experience and have taken care of the travel arrangements for visitors of Tanzania so far;
All our guides and consultants have professional training in their respective fields;
All information that we use in marketing and advertising is true and correct. We do not exaggerate or misrepresent anything in the description of our products;
Our warranties and representations
We warrant and represent that:
We have all the necessary licenses and permits to organize and climbing expeditions and wildlife safaris in the United Republic of Tanzania;
We possess relevant expertise and experience and have taken care of the travel arrangements for visitors of Tanzania so far;
All our guides and consultants have professional training in their respective fields;
All information that we use in marketing and advertising is true and correct. We do not exaggerate or misrepresent anything in the description of our products;
We also warrant and represent that your trip with Serengeti One Safaris will positively impact the developing communities of Tanzania by giving back.
Thus, not only are the salaries that we pay to our local employees above the market average but we also actively support community development projects in Tanzania. These include: Totorani Serengeti Education Centre at Ikoma Robamba village, Serengeti in Mara.
We are environmentally friendly and have strict and follow the protocols to cultivate sustainable tourism in Tanzania and preserve its natural heritage for future generations.
Treatment of your personal information
We shall require certain personal information to take care of your expedition arrangements. Such information includes your full name, age, nationality, passport information, diet, and medical particulars.
Parts of this information will be made available to the administration of the Tanzania wildlife areas for the processing of entry permits and to the accommodation providers to make your stay comfortable.
Communications and correspondence
To avoid travel scams, ensure that all and any communications with us are carried out through the following channels:
Email: all emails in @Serengeti One Safaris domain zone
Phone and WhatSapp: all phone numbers published on Serengeti One Safaris website
Other means of communication: online-chat on our website
As a result of our proactive policies in regards to safeguarding all of our communications, we have not had any cases of our company being impersonated or misrepresented by malevolent third parties for their own gain. However, caution is always advised.
If you believe that someone you are in touch with is not a legitimate representative of Serengeti One Safaris, please contact our founder Joseph at md.@serengetionesafaris.com
Booking and payment process
The booking process begins with your email or phone call to our offices. A personal travel consultant, whose responsibilities encompass all communications with you as well as planning and arranging all of the details of your tour, will be designated. Once all of the details have been agreed upon, an invoice will be issued enabling you to make a deposit confirming your booking.
Your adventure will be deemed confirmed once a deposit payment reaches our account, of which our designated travel consultant will inform you immediately. Depending on the type of your tour, the deadline for the deposit payment will be set by our consultant.
Full payment for your tour must be made 14 days before the scheduled commencement date, unless otherwise agreed with our consultant in writing. In any case, all of our travel packages should be fully prepaid.
Timely payments are essential, as these funds will be used to cover hotel reservations and other tour-related expenses, which – in turn – tend to be fully prepaid in Tanzania. Failure to make timely payments without prior notification of – or arrangements with – our Company may result in our cancelling your booking.
Please note that all transaction-related charges applicable to your payments must be covered by you. All banking commissions for both sender and receiver must be covered by you when using wire transfers. A 3.5% surcharge shall be applicable to all credit card payments.
If the deposit and final payments made to our accounts are for any reason incomplete, we shall charge you for the missing amount upon your arrival in Tanzania.
Participation
One must be of legal age (18 years or older) to book a wildlife adventure with Serengeti One Safaris. Bookings for those who have not attained that age can only be made by their parents, guardians or legal custodians. Those making the bookings for minors accept these Terms and Conditions on their behalf, including the assumption of risk and limitations of our liability;
Third-party bookings (tour leaders, travel agencies and other travel professionals)
If you are a tour leader/travel agent/etc., making a booking on behalf of others, you will be deemed the contact person for every tour participant. In such a case, you will be responsible for:
Informing the other tour participants of these Terms and Conditions. If you consent to them, we will assume that you have secured express consent of all tour participants to these Terms and Conditions and to the inclusions and exclusions of the tour package;
Completing the payments timely and accurately;
Passing all relevant information to the tour participants in a comprehensive and timely manner. If there are any agreed changes with regard to the dates or itinerary, you will be responsible for informing the tour participants and securing their consent;
Providing correct and accurate information about the tour participants in a comprehensive and timely manner. It is your responsibility to collect such information and ensure its correctness and accuracy. Under no circumstances will we be liable for any errors and omissions in such information;
If you cannot accept responsibility for the above-said, then every member of the group should communicate and book with us individually.
Prices
Once we confirm your booking, the price will not be changed, except for the unlikely case of the government of Tanzania increasing park fees, taxes or other tourism-related payments. In such a case, a copy of the relevant public notice shall be made available to you immediately. Two options shall be available to you in case of price increase
To cancel your tour and receive a refund in accordance with our cancellation policies;
To agree to the change of price and pay the difference to us;
Changes to the itinerary
Changes by the Client
Any changes you make to your itinerary will be made free of charge if they do not result in extra costs for us. Any such costs must be covered by the Client;
If you decide to discontinue our tour after it stated, either voluntarily or involuntarily, you will be liable to cover any extra costs caused by your decision to leave the trip. Such costs may include but are not limited to covering transportation and accommodation expenses;
If you miss any tour service, sightseeing or meal, or fail to use any other service acting on your own account, no refund will be provided;
Changes by the Company
While we do our best to ensure that your tour goes as planned, situations may arise (e.g. parts of the planned route becoming inaccessible due to poor weather conditions)
requiring us to change your itinerary. Though rare, such cases are not to be ruled out and we shall endeavor to inform you of them promptly;
Changes because of third parties
The Company shall not be liable for any delay, disruption, damage or loss outside of our reasonable control. These may include – but are not limited to – third-party actions, flight delays and any events of a force majeure nature;
You or your insurance company will be liable to cover any expenses, such as extra accommodation and transportation expenses, caused by such change or disruption;
Changes because of third parties
The Company shall not be liable for any delay, disruption, damage or loss outside of our reasonable control. These may include – but are not limited to – third-party actions, flight delays and any events of a force majeure nature;
You or your insurance company will be liable to cover any expenses, such as extra accommodation and transportation expenses, caused by such change or disruption;
